Privacy policy

Privacy Policy

Renomed.fi Customer Personal Data Processing and Related Marketing Data Processing

Data Processing in a Nutshell

We collect your personal data when you visit our store or use our online services. Your data is stored, for example, when you purchase our products, book an appointment, subscribe to a newsletter, participate in a marketing campaign or survey, or contact our customer service.

The data we process includes information you provide during purchases, requests for quotes, or when subscribing to newsletters, as well as information obtained from data service providers for marketing purposes.

We process your personal data to provide customer service and send customer communications or marketing materials. We respect your privacy in all our processing activities. We do not process information that can be directly linked to you unless it is necessary for the purposes of processing.

You can influence how we process your personal data. We will inform you of your rights as a data subject and how you can exercise them.

Who Processes Your Data?

Zeo Oy (Business ID: 3104093-7) processes your personal data as the data controller when you use the renomed.fi online store.

Who Can You Contact Regarding Privacy Questions?

If you have privacy-related questions or wish to exercise your rights, you can contact: Zeo Oy, Business ID: 3104093-7, info@renomed.fi

What Personal Data Do We Process?

We process the following information necessary for managing customer relationships and marketing:

  • Basic information, such as:
    • Name
    • Contact details: address, phone number, and email address
    • Profession and position in the company, if marketing is directed at the company you work for or if you represent a corporate customer
  • Customer-related information:
    • Information related to the purchase and delivery of our products and services
    • Information on the payment method you use (including whether you utilize our partner's financing services and the financing agreement number)
    • Information related to possible warranties
    • Customer-related communication, feedback, complaints, and actions taken based on them, as well as records of customer service calls and customer satisfaction surveys
    • Marketing actions directed at you and any information provided or received in connection with them
    • Direct marketing consents and prohibitions
    • Customer satisfaction surveys sent to you

If you use our online services, we also collect the following information:

  • IP address
  • Time of browsing
  • The website you came from and the websites you visit next
  • Links you click and content you view
  • Duration of the session
  • Type of your browser (e.g., Firefox or Google Chrome) or application and other similar data
  • Information derived or profiled through web analytics

For What Purposes Do We Process Your Personal Data?

We process your personal data for customer relationship management, administration, analysis, and development, including electronically executed customer communications. Additionally, we may use your personal data for business analysis and development and for marketing Renomed products and services.

We process your personal data for planning, targeting, sending, developing, and executing marketing activities.

On What Basis Do We Process Your Data?

We process your data to provide the requested quotes and to prepare and fulfill agreements related to the products or services you ordered.

We also process your data based on the legitimate interests arising from the customer relationship or potential customer relationship and based on legal obligations.

We process your personal data based on your consent when we ask for your permission for direct marketing and sending newsletters. You can withdraw your consent at any time by notifying us.

To Whom Do We Disclose Your Personal Data?

We disclose your personal data within the limits permitted and required by applicable law. For example, in connection with logistics services, we may disclose data to logistics chain operators.

Do We Transfer Your Personal Data to a Third Country?

We do not transfer your personal data outside the EU and EEA area.

How Long Do We Retain Your Personal Data?

We retain personal data as long as necessary for the purposes of processing or to comply with our legal obligations. We consider statutory limitation periods and the liability of suppliers for goods and services in determining retention periods.

We retain data collected from our website, such as cookies and analytics data, for a maximum of 26 months.

What Rights Do You Have?

You can influence the processing of your personal data and exercise your rights under the Data Protection Regulation by contacting: info@renomed.fi

  1. Right to Access Information You have the right to request confirmation from us regarding whether we process personal data related to you. You also have the right to access your personal data and the information required by the Data Protection Regulation regarding the processing of your personal data.

    When you exercise your right to access information, we will provide you with a copy of the personal data we process about you. If you request multiple copies, we may charge a reasonable fee based on administrative costs.

  2. Right to Rectification You have the right to request us to rectify inaccurate or incorrect data without undue delay. You also have the right to have incomplete personal data completed by providing us with additional information.

  3. Right to Deletion You have the right to have your personal data deleted without undue delay if:

    • Your personal data is no longer necessary for the purposes for which it was collected or processed.
    • You withdraw consent on which the processing is based and there is no other legal basis for processing those data.
    • You object to the processing of your personal data on grounds relating to your particular situation and there are no compelling legitimate grounds for the processing or you object to the processing of your personal data for direct marketing purposes.
    • We have processed your personal data unlawfully; or
    • The personal data must be deleted to comply with a legal obligation applicable to us.

  4. Right to Restrict Processing You have the right to request the restriction of processing your personal data so that, in addition to retaining the data, it can only be processed with your consent or for the establishment, exercise, or defense of legal claims or for the protection of another person's rights, if:

    • You contest the accuracy of your personal data, in which case processing is restricted while we verify the accuracy of the data;
    • We have processed your personal data unlawfully and you oppose the deletion of the personal data and request instead the restriction of their use;
    • We no longer need your personal data for processing purposes, but you require them for the establishment, exercise, or defense of legal claims; or
    • You have objected to the processing of your personal data based on your particular situation and are waiting for the determination of whether our legitimate grounds override your objections.

  5. Right to Data Portability You have the right to receive your personal data provided to us in a structured, commonly used, and machine-readable format and the right to transmit those data to another data controller if:

    • We process the data automatically; and
    • The processing is based on your consent or is necessary for the performance of a contract with us or for the implementation of pre-contractual measures at your request.

    The right to data portability is limited to processing that does not adversely affect the rights and freedoms of others.

  6. Right to Object to Data Processing You have the right to object to the processing of your personal data on grounds relating to your particular situation if the processing is based on our legitimate interests and there are no compelling legitimate grounds for the processing.

    You also have the right to object to the processing of your personal data for direct marketing purposes. You can unsubscribe from electronic direct marketing by clicking the link in the messages.

Right to Lodge a Complaint with a Supervisory Authority You have the right to lodge a complaint with the Data Protection Ombudsman if you believe that your rights under the Data Protection Regulation have been violated in the processing of your personal data.

Where Do We Get Your Personal Data? We primarily collect your personal data from you when you make purchases or otherwise interact with our Renomed.fi online service.

If you represent a potential corporate customer, we collect your information from websites and other public sources, trade shows, and from company information services provided by Asiakastieto Oy, as well as from other commercial entities that provide information about companies and their representatives.

How Do We Ensure Data Security in the Processing of Personal Data? We store your personal data in systems that are protected by firewalls, passwords, and other generally accepted technical and organizational means in the industry.

Manually maintained materials are located in premises to which unauthorized access is prohibited.

Only those employees who need to process personal data to perform their duties have access to the personal data we process.

Cookies and Other Tracking Technologies

  1. Cookies We use cookies and other similar technologies on our websites to serve our customers as well as possible. A cookie is a small text file that can be placed on your device when you visit our website.

    Cookies help us collect information about your devices and your behavior in our service, such as information about which page you arrived from, which browser you use, or when and which part of the service you have browsed. We use this information to improve the usability of our online service, analyze visitor data, conduct customer research, and target communication and marketing and manage advertising.

    Third parties may place cookies on our website with our permission to provide us with information or a personalized user experience.

  2. How to Disable Cookies? You have the option to completely or partially disable the use of cookies at any time by changing your browser settings. You can also delete previously stored cookies if you wish. Please note that disabling the use of cookies may affect the use of certain parts or functions of our website and services or may even prevent them entirely.

  3. Google Analytics We use the Google Analytics web analytics program. Google uses this information to evaluate your site usage, generate reports on site traffic for website

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